In studying a number of “high-performing” IT organizations, the authors of The Visible OPS Handbook: Implementing ITIL® in 4 Practical and Auditable Steps (Behr, Kim, & Spafford, 2004-2005) found these organizations shared a common philosophy which states “the only acceptable number of unauthorized changes is zero."
Scott Good, director of critical facilities for GKK Works, conducts alpha testing on Elliptical Mobile Solutions newest Micro-Modular Data Center, the R.A.S.E.R. HD.