In March, 1,000 top tech experts including Elon Musk, Apple Co-Founder Steve Wozniak, and OpenAI CEO Sam Altman published their call for a six-month moratorium on further development of AI systems more powerful than GPT-4.

Any transformation is difficult, and one of the biggest challenges with transitioning to a cloud contact center is one of choice. 

AI itself needs to be regulated. The burning question is “Should it be centralized?”

Keeping your research and development (R&D) efforts running smoothly depends on a lot of things — teams working in unison, processes being streamlined, errors being reduced, and data remaining accessible.

The demands placed upon optical networks are daunting, but the continuous innovation in optical technology will continue to allow data center optical interconnect infrastructures to deliver the next generation of cloud services.

We will experience a gradual shift in the coming years toward more trust and acceptance of AI and machine learning, new digital health capabilities, and more surveillance-type monitoring of patient populations.

The 12 published NERC standards are aimed at regulating, enforcing, monitoring and managing the security of the bulk electric system (BES) in North America. 

From workforce development to raising industry awareness to managing ESG goals and edge computing, the industry is headed for change this year, but what exactly will that look like?

This shift to the cloud has reduced the burden and, in some cases, the costs for IT managers and enabled companies to provide an improved experience for customers and employees. But, that’s not the whole story.