In this day and age, citizens across the globe expect governments to provide them with electronic public services (e-services). But, those things aren’t created out of thin air — they require suitable tools and human expertise.
The human factor poses substantial challenges, though, and one of the main problems is the growing shortage of IT specialists. According to a recent survey by Gartner, IT executives consider the talent shortage as the most significant barrier to the adoption of many emerging technologies. The U.S. Bureau of Labor Statistics estimates the global shortage of software engineers might reach 85.2 million by 2030. In addition to the ongoing shortage of IT specialists and limited funding, ensuring the continuity of IT projects has also become an obstacle to success.