EDISON, N.J. — According to a recent study commissioned by Opengear, a Digi Intl. company, the biggest challenges organizations face in resolving a network outage quickly are the time it takes to get engineers on-site (52% in the U.S. and 42% globally), inadequate network monitoring (41% in the U.S. and 36% globally) and a lack of in-house skill (40% in the U.S. and globally).

In addition, a quarter of respondents (25% in the U.S. and 16% globally) said their organization’s biggest priority when a network outage strikes is to get engineers on-site as fast as possible. However, reduced on-site workforces and a greater reliance on working from home has proven difficult to overcome. Other priorities included diagnosing issues quickly (40% in the U.S. and 32% globally), informing customers (16% in the U.S. and 20% globally) and preventing it from happening again (16% in the U.S. and 17% globally).