These solutions are designed to provide even better support to powergen customers.
At the end of October 2018, Rolls-Royce Power Systems opened a new Customer Care Center in Augsburg, Germany, focusing exclusively on customers of natural-gas-powered generator sets. This makes it one of the company’s five new customer service centers that have been in operation since the beginning of 2018. Experts from MTU work together at different locations, and across several time zones, to support customers around the world when it comes to keeping their MTU Onsite Energy systems on the go.
Rolls-Royce Power Systems is also pressing ahead with the expansion of digital services for its customers. The Digital Solutions team is set to double to 80 employees by the end of 2018. “With our service strategy and our digital strategy, we are commiting to an extremely customer-focused alignment of our services, and moving to improve our products,” explained Andreas Schell, CEO of Rolls-Royce Power Systems. “The goal of our transformation is to be a full-service solution provider for our customers.”