Report: Hybrid Cloud Is Making A Powerful Business Impact Say Contact Center Providers
Blended IT models predicted to be the ‘go-to’ enabler for contact center transformation.
Organizations using hybrid cloud technologies in their contact centers, are reporting a powerful impact on their businesses. Some 88% say this approach gives them access to new functionality in their contact centers, over 84% say it’s increased their agility and speed-to-market, and a massive 87% say it’s enabling access to a single integrated customer contact platform.
That’s according to new research published today by Dimension Data in the 19th edition of its annual Global Contact Center Benchmarking Report. This year, 1,320 organizations spanning 14 industry verticals in 81 countries across Asia Pacific, Australia, the Americas, Middle East & Africa, and Europe contributed to the research.