The UNIVERGE™ Cloud Services Contact Center is designed to integrate seamlessly to any NEC platform – from premise through hybrid or a total cloud solution.
NEC Corporation of America (NEC) has announced that it has continued its trend of enhancing its highly successful cloud solution with the addition of a comprehensive contact center suite of services, NEC’s UNIVERGE Cloud Services Contact Center.
NEC’s new cloud based contact center solution provides a rich suite of advanced features beyond the usual benefits inherent in cloud that make it such a compelling alternative to premise based contact centers, such as cost savings, fast implementation and flexible deployment options plus an easy-to-use web-based Graphical User Interface (GUI) for agents. The new suite delivers a multi-media contact center environment with carrier grade, mission critical performance. The cloud based contact center module integrates seamlessly to any NEC platform — from premise through hybrid or a total cloud solution.