ManageEngine has updated the cloud version of its flagship ITSM product, ServiceDesk Plus. With the ability to launch and manage multiple service desk instances on the go, organizations can now leverage proven IT service management (ITSM) best practices to streamline business functions for non-IT departments, including HR, facilities, and finance. Available immediately, the ServiceDesk Plus cloud version comes loaded with built-in templates unique to various business processes, giving users the flexibility to perform codeless customizations for quick and easy deployment of business services.
Within any organization, employees consume services provided by various departments on a daily basis. While each department offers unique services, the processes and workflows associated with those services follow a pattern similar to that of IT service management. However, organizations often implement ITSM workflows only within their IT department, seldom leveraging these ITSM best practices to manage service delivery across other departments.