Most if not all facility managers agree that staff require training if expected to perform their duties and assignments competently. This is even more true for critical facilities where there are often significant site nuances due to complex system topologies, multiple layers of redundancy, and equally complex sequences-of-operations in the building automation systems. Couple this with a low tolerance for human error and the need for training becomes obvious.
It is no coincidence that most of the best run sites also have excellent training programs. Developing, implementing, and maintaining a training program requires first and foremost a corporate commitment to ensure the initiative receives the requisite resources, attention, and level-of-effort required. It also requires leadership with a good understanding of how a training program differs from what often is a set of disjointed training classes.