An error occurred in the company’s optical transport network, corrupting the database. This caused a hardware/software mismatch, resulting in some 911 calls to not be completed as expected or calls that lacked critical caller and address information.

This report also identifies advice and strategies that officials can take to address weaknesses, resolve common issues, and contemplate how their organization stands compared with the industry at large.

Public-safety organizations nationwide have been working to determine how they can support 988 service and other alternative responses for citizens in crisis, including referrals to mental health professionals and others dealing with homelessness, substance abuse, and other social challenges.

The flexibility of DataScape will enable Fulton County to manage historical computer-aided dispatch (CAD) system data regardless of the vendor.