The Hajj attracts millions of people each year. The 18-km Makkah Metro that connects the holy sites of Arafat, Muzdalifah, and Mina, is one of the main means of transportation for those pilgrims. Although the Makkah Metro is only open to the public during the annual Hajj, it is one of the busiest metro routes in the world during this period.

Given that the previous communication system had been running for almost 10 years and became inconvenient and costly to maintain, a replacement was urgently needed. Drawing on its extensive experience in the railway industry, Hytera proposed to the Saudi Railway Co. an integrated solution that included manufacturing, delivery, and installation of the communication system.

“As, this year, Saudi expected to welcome over 1 million people for the biggest Hajj pilgrimage since the outbreak of the pandemic, the challenge for the transportation system was huge,” said Stanley Song, deputy general manager over overseas sales for Hytera. “To ensure a safe Hajj season for pilgrims taking the Makkah Metro, we decided to customize most of the equipment, even under a tight schedule.”

The hardware, which includes five TETRA base stations, 34 TETRA onboard radios, the combing system, and the antenna system, was all customized for the optimal performance of the overall system. The tailor-made onboard radios were engineered to connect with the public address systems to enable broadcasting to passenger cabins in case of emergencies.

In addition, during Hajj 2022, two engineers were assigned by Hytera to work in the operation control center 24/7 to guarantee safe operation of the system.

Hytera’s involvement in the Hajj was not limited to the Metro. It also provided diversified services to the Ministry of Health, Saudi Arabian Airlines (SAUDIA) at King Abdulaziz International Airport in Jeddah (the gateway to the holy city of Makkah), Saudi National Water Co., and other organizations