Many people think of documentation as a necessary evil, but that's not true. Modern tools make it easier than ever to manage IT, telecommunications, and data center infrastructures efficiently; eliminate excessive maintenance effort; and keep information up to date.
Today, it’s impossible to capture an entire hybrid infrastructure in an Excel sheet and keep it manually up to date. It’s not only inefficient, it is simply unreliable. Can an Excel sheet show which applications would fail and which customers would be affected if a particular cable was unplugged? The answer is a resounding no. This lack of knowledge can result in service interruptions, downtime, and high operation costs.