Personnel and next-generation readiness are the most significant challenges facing 911 centers
A report by MCP summarizes where hundreds of county and local centers stand regarding seven critical aspects
STATE COLLEGE, Pa. — Emergency communications centers (ECCs) — also known as public safety answering points (PSAPs) and 911 centers — face a plethora of challenges across numerous critical factors pertaining to their short- and long-term technological and operational needs. This is according to a new report produced by public-sector consulting and managed services firm Mission Critical Partners.
The 2022 Model for Advancing Public Safety (MAPS) Analysis and Insights report highlights findings from nearly 400 completed independent technology and operational assessments and explores the common challenges faced by ECCs and the industry at large. It also highlights strategies and tactics that are required to achieve needed improvements. According to the report, the two most significant threats facing ECCs are next-generation (NG911) readiness and an acute nationwide shortage of personnel.