Mission Critical Partners helps state of Maine implement crisis response services
Research conducted by MCP played an instrumental role in the passing of new legislation related to 911 and 988 services
STATE COLLEGE, Pa. — Mission Critical Partners will continue to support the state of Maine’s Emergency Services Communication Bureau (ESCB) as it implements 911/988 service integration. MCP specifically will help the state develop policies and procedures to address screening calls for crisis-response services. The ESCB is a division of the Maine Public Utilities Commission (MPUC).
This initiative is the latest in Maine's effort to prepare for the launch of 988 service, the newly designated three-digit dialing code, which took effect nationwide on July 16. The new dialing code will route callers to the National Suicide Prevention Lifeline and Veterans Crisis Line. Public-safety organizations nationwide have been working to determine how they can support 988 service and other alternative responses for citizens in crisis, including referrals to mental health professionals and others dealing with homelessness, substance abuse, and other social challenges.