InformaCast with Incident Management is mass notification and critical event management software that allows users to group all of their messages and resources under specific scenarios. When an organization encounters an event that could impact its mission critical operations, it can open the scenario and have everything it needs at its fingertips. This can include the initial alert, follow-up messages, and “All Clear” messages to signal the event has been resolved. Users are also able to upload relevant resources into the incident hub to help give safety team members all the information and assistance they require to easily manage the situation. This can include safety checklists; building floor plans; and links to external resources, like security camera feeds. When the incident is over, a report is created that allows users to review how the event was managed and inform future adjustments to ensure the most effective response possible.

The incident management capabilities add to the already robust mass notification software that gives organizations the ability to reach all of their on-premises and mobile devices with mission critical messages from a single interface. The system leverages text, audio, and visual alerts that can be delivered to IP speakers, IP phones, desktop computers, digital signage, mobile devices, and more to ensure no one misses a message during a crisis event. Messages delivered using InformaCast can be triggered with the push of a button via a physical or virtual panic button, mobile app, keyboard shortcut, monitored email address, RSS or CAP feed, or wearable device as well other systems and devices that make it quick and easy to get the word out. When an emergency occurs, the two most important factors are speed and reach, and organizations can improve both with InformaCast to help keep everyone safe and informed. 

InformaCast with Incident Management offers a wide range of applications, and its flexibility makes it particularly well-suited to help organizations handle any mission critical situation they may face. When organizations plan for disruptive events, whether it’s an active shooter, severe weather, or medical emergency, they can use InformaCast to build text and audio messages for every stage of their response and group them in an easy to recognize scenario that can be accessed from a web interface or mobile app. The moment an incident occurs, every step of the response plan is laid out within the software so no one misses a step that might leave someone out of the loop on information that may impact their safety.


InformaCast Fusion 14.0.1
Image courtesy of Singlewire Software


Thousands of organizations around the world that cover health care, manufacturing, government, and enterprise businesses, as well as education institutions and retail, are finding unique applications to help them manage events effectively. With the ability to reach on-premises and mobile devices, InformaCast can reach people whether they are at their desks, on the plant floor, or away from the main facilities. This helps get people out of dangerous areas and prevents unaware people from entering them.

InformaCast also offers a number of automated functions that work in tandem with its notification and incident management capabilities. With integrations into gunshot detection devices, eyewash stations, and AED cabinets, system administrators can get the context they need around an event the moment it happens, speeding up the incident management process. At the same time a notification goes out, a production line can be shut down, doors can be locked, or strobe lights can be activated reducing the risk for people in the area.

InformaCast with Incident Management was created as a result of an intense analysis of what was currently available on the market and conversations with customers who have asked us to provide them with this kind of solution. The biggest demand was simplicity. They wanted something that was easy to activate, recognize, and follow for someone who might not use the system every day. They wanted reporting capabilities, and they didn’t want to search through all of their messages just to find the one that was right for the situation they were facing.

The software allows organizations to build scenarios that surface as a customizable tile on the home screen of the interface. They can select colors, icons, and text to make scenarios instantly recognizable. For example, they can now build a red tile with a flame icon and label it “Fire” to make it obvious that this is the scenario to use in the event of a fire in their building. Within the scenario, live, pre-built message templates that are specific to that event. They no longer need to parse through irrelevant messages to find the ones they need. They also have more than just their messages to help manage the event. Floor plans, safety checklists, and other resources can be uploaded ahead of time or as the event unfolds to provide additional assistance and context about what is happening and the best actions to take. When an incident has concluded, a report is automatically generated that helps organizations understand the effectiveness of their response so they can make appropriate adjustments for the future.

InformaCast with Incident Management provides end users with a way to group all the resources they need to manage an incident under a single umbrella and add value to existing technology investments by making existing devices and systems critical components of their safety plan. InformaCast with Incident Management gives end users a safety tool that helps bring together disparate devices and systems and associates similar messages with a related incident. Users are also able to upload relevant resources into the incident hub to help give safety team members all the information and assistance they require to easily manage the situation. This can include safety checklists; building floor plans; and links to external resources, like security camera feeds.

It is also one of the only mass notification solutions on the market to allow organizations to manage and send alerts to mobile and on-premises using a single interface. This means when a mission critical event takes place, system administrators do not need to waste time logging in and out of different systems to get messages out. They can reach all devices with just a few clicks or the push of a button.

In addition, InformaCast is one of the most flexible solutions on the market. Because it offers a wide range of integrations and message customizations options, InformaCast can be utilized in any industry to provide relevant updates that keep operations running smoothly. Following a notification, key stakeholders can be invited into virtual collaboration spaces or onto a conference call to assess the situation and deploy a response. This helps gather the right people quickly so situations can be resolved without delay.

In addition to mission critical capabilities, it can also be used for regularly scheduled announcements, like shift changes. This adds value to the system as it can be used for more than just emergencies to improve efficiencies around daily communications.

InformaCast Fusion with Incident Management changes the mission critical industry by offering a simple, all-in-one solution for vital communications and incident management needs, leveraging on-site devices to help share information during an incident, and providing after-action reports when an incident has ended. This simplifies the incident management process by avoiding the need to log into and activate multiple systems, and provides relevant, useful information and resources that can be used to resolve an incident as quickly as possible.

InformaCast offers organizations the opportunity to reach more people more quickly when time is of the essence. It helps streamline processes and procedures so less time needs to be spent getting the word out and more time can be spent managing the situation to get it resolved. By being able to reach on-premises and mobile devices, and offering options to trigger notifications from anywhere, organizations can have the confidence that the moment an incident occurs, notifications will be sent to everyone who needs to be in the know. The more awareness and context there is around a situation, the less confusion and panic there is, providing a more stable environment to keep people safe and operations going.

InformaCast is updated every six weeks with new features, bug fixes, and other improvements. The team behind InformaCast is not content standing still and is always on the lookout for new integrations and features that make the tool more useful for mission critical applications. Future generations of the product will include a mobile panic button feature, integration with wearable panic buttons, rostering capabilities, and more detailed reporting functionality so organizations can better understand the effectiveness of the messages they are sending. The system is designed to be flexible and adaptable to address any situation, so should unforeseen threats arise, organizations have a future-proof solution to help them meet any challenge they may face.

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