Reliable, safe, and efficient communication solutions are always at the core of any emergency services ecosystem — and with so many city-wide organizations, public officials and residential entities passing emergency-sensitive details across these information infrastructures, it’s no surprise that users with nefarious intent can sometimes access sensitive and secure data and threaten the emergency services sector (ESS) process.
As innovative technologies become increasingly incorporated into all aspects of ESS service delivery, hackers have found many opportunities to exploit new vulnerabilities. Communication technologies — including 5G, AI, and IoT-enabled devices — can improve ESS response times and help responders coordinate their efforts. Before implementation, however, vulnerabilities with these technologies must be addressed in order to maintain the integrity of ESS services.