Remote Expertise is designed for electrical and power distribution systems and leverages innovative technologies, including augmented reality (AR). It provides virtual technical and domain expertise support to customers without the need for a field service representative to be on-site. Designed with critical infrastructure facilities, such as health care, data centers, and industrial facilities, in mind, the new service avoids the risk of electrical equipment failure in critical power distribution systems. It uses a secure and platform-agnostic mobile application to give customers access to experienced field technicians virtually. With Remote Expertise, field technicians can perform distribution system assessments and audits, deliver safety and compliance recommendations, report on at-risk or aging equipment, and provide basic corrective measures in real time.
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