In pre-trained AI models, stereotypes can exist even among the most commonly used programs offered by Microsoft and Google. As the conversation on social justice and race heightens nationally, the tech community is examining some glaring issues found in natural language processing (NLP) techniques. Mission Critical magazine interviewed Beerud Sheth, CEO of Gupshup, to find out how technology leaders can use their expertise to digitally shift gender and race biases.
“A good use of AI is to use NLP techniques to eliminate latent racism or unconscious bias in the written word — court judgments, legislation, news articles, online documents, social media posts, etc. — that all of us need to be more consciously aware of and work toward fixing,” said Sheth.