STOCKHOLM — DigiPlex customers ranked it above industry benchmarks in five key categories of customer service in a survey conducted by Radar.
DigiPlex is rated 4.8 on a scale of 1 to 5 for customer satisfaction with infrastructure and operations based on how likely the respondents would be to recommend DigiPlex to others. This is 0.6 higher than the benchmark of 4.2 achieved by similar businesses in the sector.
"We are extremely happy and, at the same time, humble that our customers have given us such high marks for overall customer satisfaction," said Halvor Bjerke, chief operating officer for DigiPlex. “Our customers also ranked us above or at the benchmark for all criteria, which is particularly gratifying and a nice proof that our employees are delivering the value that our customers are looking for and appreciate. Our fantastic employees are crucial to our continued success and our leading position in the Nordic countries.”
The overall high level of satisfaction is achieved through high marks in seven specific service areas under infrastructure and operations: sourcing/tender process, agreements, quality, cooperation, accessibility, skills, and affordability. In five of these areas, DigiPlex scored above the benchmark. The company’s highest rating was a 4.8 in the cooperation with customers category. This is 0.5 higher than the industry benchmark. In the remaining two areas — skills and affordability — DigiPlex scored the industry benchmarks of 4.5 and 4.0, respectively.
"We will now increase our focus further to continue to meet and, if possible, outperform our customers' high expectations," Bjerke said. “The fact that our customers ranked us extra highly on the category of collaboration is a good indication of a valuable partnership. We continue to look forward to proactively working to further optimize and develop our customers' IT delivery, business processes, and potential opportunities.”
For more information, visit www.digiplex.com.