SANTA BARBARA, Calif. — A new LogicMonitor study of 300 IT decision-makers examined the impact infrastructure and software brownouts and outages have on organizations in North America, the United Kingdom, Australia, and New Zealand, and if such events are preventable. The 2019 IT Outage Impact Study found that although performance and availability are the top two concerns of IT teams worldwide, organizations are still plagued by frequent brownouts (where infrastructure or software performs at a degraded level) or outright outages. The typical organization surveyed experienced a combined total of 10 such events over the past three years.
“IT availability has become one of the business world’s most valuable commodities but also the most difficult to maintain,” said Gadi Oren, Vice President of Technology Evangelism of LogicMonitor. “Organizations today are increasingly dependent on the availability of their IT infrastructure. A single IT outage can have huge negative business impacts including lost revenue and compliance failure, as well as decreased customer satisfaction and a tarnished brand reputation. Comprehensively monitoring IT infrastructure is key in detecting the early warning signs of impending IT outages and acting in real time to course correct before it’s too late.”