Gartner Says Digital Business Is Forcing Infrastructure Services From the Cloud Beyond The Edge
Analysts explore how digital business is redefining infrastructure services at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2018, November 26-27, London, U.K.
Digital business initiatives are forcing infrastructure service providers to expand their offerings beyond edge computing technologies in order to deliver digital touchpoint services, according to Gartner, Inc.
A digital touchpoint can be any kind of interaction with a digital device, product or service. For example, when an individual has a Q&A session with a chatbot, books a flight online, or wears a fitness tracker.