Green House Data has announced Hear from a Human® Support for gWatch Management Packs.
gWatch Management Packs extend the life of IT investments by giving insight into performance metrics that are not always available natively across environments connected to Microsoft Systems Center Operations Manager, Systems Center Configuration Manager, or Systems Center Orchestrator. Additional support for gWatch Management Packs extends to McAfee, EMC Isilon, RightFax, mongoDB, and Active Directory.
Hear from a Human Support is Green House Data’s trademarked support promise that all customers will receive a live response from the company’s Global Service Center within 15 minutes.
“Customers using gWatch products can now take advantage of rapid support response times with 24/7/365 access to the Global Service Center,” said VP of Operations Tracy Kubasti. “This level of customer service is central to the overall customer experience and we are thrilled to extend it to additional product sets.”
gWatch Management Packs were originally developed by Infront Consulting Group in response to customer demands to simplify IT administration and get better visibility and compliance into both Azure cloud and on-premises workloads. Infront Consulting Group merged with Green House Data in May of 2018, transitioning the support of the software and bringing the solutions into a brand family that also includes the gBlock Cloud® and gScale Cloud Storage®.
By applying monitoring logic, patch compliance standards, and backup features across critical IT environments, gWatch Management Packs help maintain enterprise application availability through advanced systems monitoring and logic. Support from Green House Data ensures faster time to resolution and supports continuity in IT operations.
As Infront Consulting Group and Green House Data work toward integration, support, service, and operational procedures have been combined and streamlined to offer a unified customer experience.
“By bringing Infront under the Green House Data umbrella we hoped to exchange expertise and abilities—adding Microsoft MVPs and Azure experience to Green House Data while providing 24/7 support and managed infrastructure capabilities for legacy Infront clients,” said CEO Shawn Mills. “gWatch Management Packs are one of the first new systems to become fully integrated and supported by our support organization.”