Rackspace has announced that it was named a leader in the Forrester Research, Inc. June 2017 report, The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017. The report evaluated nine vendors based on 33 criteria, including current offering, strategy and market presence. Rackspace was ranked above all vendors in strategy and automation capabilities for its Rackspace OpenStack Private Cloud offering.
According to the report, "Rackspace enjoys a highly visible market position by virtue of its lengthy history in the managed hosting segment, OpenStack contributions and close partnerships with the leading hyperscale public cloud providers … Although its current offering is strong, Rackspace stands out by virtue of its customer-centric, 'Fanatical Support' strategy as well as its coexistence with hyperscale providers through management and migration services." Additionally, customer references contacted during the evaluation called out Rackspace for "its superior self-service control options relative to other evaluated solutions, describing it as best-in-class."
Rackspace scored highest among vendors in the strategy category for its Rackspace® OpenStack® Private Cloud, which Rackspace believes indicates the strength of its go-to-market strategy and future vision for hosted private cloud services. The independent research firm evaluates strategy using eight criteria, and Rackspace received the highest score possible in three of these criteria including: business technology vision, market approach and partner ecosystem.
In addition, Rackspace received the highest score in the automation capabilities criterion within the current offering category, and was among the vendors that scored the highest for self-service portal and user interface, integration strength, service level agreements (SLAs), storage and contract agreements.
"I believe that Rackspace's position in this report further validates that it is the clear market leader in the OpenStack private cloud space," said Scott Crenshaw, SVP and GM of OpenStack and Microsoft clouds at Rackspace. "In my view, our positioning is a testament to our strategy to deliver OpenStack private clouds as a service, providing self-service tools and an industry-leading 99.99% API uptime SLA. As a co-founder of OpenStack, Rackspace is well positioned to enable customers of all sizes to succeed through operational expertise gained from more than one billion server hours managing OpenStack clouds at scale. We are proud to be named a leader in this report and will continue to innovate and lead by providing industry-leading SLAs, world-class economics and a revolutionary, utility-based private cloud consumption model."
Rackspace delivers a broad portfolio of managed private cloud solutions that support multiple platforms including OpenStack, VMware® Private Cloud, and Microsoft® Private Cloud. These private cloud solutions give customers the agility, scalability and efficiency of the public cloud, with the greater levels of control and security of a single-tenant, dedicated environment.
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