TierPoint LLC has announced that it was recognized as a “Strong Performer” in The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017. In the report, analysts from Forrester Research evaluated nine providers that met the qualifications to participate in the Wave.
In the report, TierPoint received the top score among all participants in the “Services and Customer Experience” criterion. TierPoint was cited for “customer reference reviews that rave about its innovative and technically astute customer-centric support teams.” In their comments, Forrester analysts pointed to TierPoint’s strength across onboarding, ongoing support and customer service.
TierPoint earned the highest possible score (5 out of 5) for its data center locations and for “Business Technology (BT) Vision.” The latter is a Forrester criterion that considers an evaluated vendor’s vision for hosted private cloud and how that vision aligns “with near and future trends, customer demands, and Forrester's business technology (BT) vision of the hosted private cloud service.” Forrester also noted TierPoint for “delivering high levels of network and onsite security along with a massive North American data center footprint.”
“I believe our recognition in this report reflects the strength of our strategy and the importance we place on collaborating with our customers to provide the best customized cloud solutions for them,” said TierPoint Chief Technology Officer Terry Morrison. “Our hosted private cloud is built from market-leading technologies that, along with our capabilities and experience, make us an industry leader in hybrid IT solutions.”