Fusion Launches Enterprise Cloud Contact Center Solution
The move integrates recently acquired TFB's contact center software into advanced cloud services platform.
Fusion has announced that it has launched Contact360, the company's powerful new enterprise cloud contact center solution developed in collaboration with TFB, Fusion's most recent acquisition. Integration into Fusion's advanced proprietary cloud services platform moves TFB's next generation software securely to the cloud, and expands Fusion's cloud offerings in the fast-growing contact center market.
Contact360 will be introduced to TFB's Fortune 500 enterprise customers, government entities and health care organizations to facilitate their migration to the cloud, and to Fusion's enterprise customers seeking advanced contact center features that include outbound as well as inbound calling, fully integrated database and CRM integration, and powerful reporting tools that enable comprehensive business analytics.
"Fusion and TFB have been working together for over a year on what we believe to be a unique offering that provides a 360 degree view of everything the contact center needs to deliver world-class service to its customers. We have developed a single source solution that integrates leading edge contact center features with voice, UC, collaboration, mobility and the cloud connectivity that is required to access the services.
Customers can focus on increasing productivity and improving their customers' experience instead of having to manage multiple vendors delivering individual products," said Matthew Rosen, Fusion's CEO. "We are increasingly excited about our expanded presence in the rapidly growing contact center market. Demand for the cloud is increasing, and we believe we are uniquely positioned in a market that is anticipated to reach a projected $14.7 billion by 2020," Rosen continued.