WebRTC Solution is designed to enhance customer service experience.
Masergy Communications Inc. has announced that its Cloud Unified Communications solution is now WebRTC enabled with the launch of its Virtual Automated Attendant (VAA). WebRTC is an open source standard that enables real-time voice and video communications via Chrome, Firefox, and Opera browsers.
Masergy’s WebRTC solution includes an easy-to-use application wizard that allows customers to easily create custom menu structures to meet the specific needs of their business. The intuitive wizard auto-generates the necessary code, which can easily be embed within customers’ websites.