Trase Miller Moves Contact Center Technology To The Cloud
The company is expanding its customer experience capabilities in the cloud with Aspect Software.
Aspect Software has announced that long-time customer Trase Miller, a provider of premium contact center fulfillment solutions, is moving its contact center technology to the cloud with Aspect's Zipwire, Aspect Workforce Management Cloud, Aspect Performance Management and Aspect Active Assignment. Trase Miller is making the move in part because of the Aspect Cloud, the company's expansive and patented global data center and telecommunications infrastructure, which will give Trase Miller speed and simplicity in the solutions setup thereby accelerating their time-to-value by quickly getting agents serving customers.
With Aspect's SaaS-based contact center solution Zipwire, Trase Miller has the ability to deliver omni-channel customer care with multi-session chat, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities. To achieve superior customer experiences and cost efficiencies, Trase Miller recognized the importance of monitoring staffing levels and matching employee skills to market demand. With Aspect's Workforce Management Cloud solution, Trase Miller's customers benefit from the efficiencies of cloud delivery, including rapid scalability, elimination of software and hardware maintenance, and the lowest possible total cost of ownership.