ITV Wins Customer Service Award With Vocalcom Cloud Contact Center Solution
Vocalcom partnered with the ITV Viewer Services division in providing them with true unified communications through an omni-channel cloud based contact center solution and social interaction technology solutions.
Vocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by UBM (United Business Media) achieving its best ever score of 95.6% satisfaction. The company achieved this despite tough competition from other blue chip companies such as BT, Virgin Media and SKY and while transitioning to the Vocalcom cloud contact center solution.
Vocalcom partnered with the ITV Viewer Services division in providing them with true unified communications through an omni-channel cloud based contact center solution and social interaction technology solutions.