Sinclair Community College Upgrades to HEAT Service Management In The Cloud
One of the largest American community colleges chooses FrontRange to support more than 25,000 students and faculty.
FrontRange, has announced that Sinclair Community College has adopted FrontRange HEAT Cloud Service Management. With HEAT, Sinclair Community College supports tens of thousands of Sinclair students and teachers who rely on their smartphones, tablets and laptops to connect to the college¹s online services anywhere, anytime.
Sinclair’s rapid growth requires a modern service desk solution that can improve IT and administrative services to users while lowering operating costs. “The process of administration and updates is so much better in the cloud,” says Jeanna Reedy, manager of user support at Sinclair Community College. “Moving to HEAT in the cloud has saved us a tremendous amount of time because we don¹t have to upgrade software and manage servers and other hardware. Now we can spend our time implementing new processes and planning for future changes that will deliver better service to our users, rather than just keeping the helpdesk system up and running.”