FrontRange has announced that Randstad Technologies, North America¹s technology talent and solutions provider, has selected HEAT Cloud Service Management as its service desk platform. FrontRange HEAT Service Management provides Randstad Technologies with a complete, multi-tenant SaaS platform that will optimize the reliability and performance of its industry-leading technology support services offerings.
As a practice that supports 1.8 million endusers around the globe, we are committed to staying on the forefront of next-gen IT service management to support our world class customer base, said Seth Hoffman, director, technology support services at Randstad Technologies. As a business, our primary focus is to maintain solid, long-lasting relationships with our customers through a commitment to providing them with highly reliable, uninterrupted industry best practices. With the rollout of FrontRange¹s HEAT Service Management solution, we will continue to do just that.²
HEAT Service Management, deployed in the cloud, will continue to allow Randstad Technologies to focus on supporting its customers while leaving the maintenance of its ITSM solution to the experts at FrontRange. Randstad Technologies will rollout HEAT with the implementation of its incident, change, problem, knowledge and self-service modules to several customers.
At Randstad Technologies, we require our vendor partners be as unique, nimble and as passionate about customer service as we are, said Hoffman. FrontRange¹s team and HEAT Service Management suite made this decision an easy one.
Randstad Technologies selection of the HEAT Service Management solution signifies the addition of another strategic organization to our fast-growing customer portfolio, said Kevin J. Smith, VP & GM of the Cloud Business Unit at FrontRange. Randstad Technologies demands a complete, proven service management solution that will become part of its delivery fabric. Its selection of FrontRange is a significant validation of our ability to satisfy a full range of service management requirements in support of a global client base.
This article was originally posted “Randstad Technologies Selects FrontRange¹s HEAT Cloud Service Management” from Cloud Strategy Magazine.