OneNeck® IT Solutions has signed a new three-year contract with Wyandot, Inc. As part of the contract, OneNeck is providing the Wyandot, Inc. family of organizations with a Cisco Unified Communications solution, managed services and IT hardware that integrates the organization’s nine locations throughout Kansas City, KS.

Wyandot, Inc. agencies provide community-based mental health and housing services in the area. To support its community-based services, Wyandot identified the need to upgrade its communications solution. The organization had a Cisco solution that was aging, the support was ending, and the lease was expiring. In addition, personnel responsible for managing the solution’s Voice Administration had transferred to a new position.

“It was daunting to think about upgrading our system and simultaneously hiring a new employee to come in, set it up and manage it,” said Dennis Sharier, director of Information Technology/HIPAA security officer at Wyandot. “We started exploring our options and met with OneNeck. The company’s team really took the time to understand our needs and then proposed a solution that included managing our system while minimizing our employees’ time.”

“OneNeck’s proposal was also at a lower cost than our antiquated system, yet included new hardware, virtualization and collaboration solutions to help our employees connect more easily. Choosing OneNeck became an easy decision,” Sharier said.

OneNeck installed a new Cisco Voice solution — the Business Edition 6000 — which includes: video telepresence, Jabber Presence and Instant Messaging; Cisco softphones; ISI Infortel Call Management and Reporting solution; Singlewire Advanced Paging Notification; and Cisco desktop video endpoints. OneNeck is also monitoring and managing the system 24/7 as well as providing comprehensive software and hardware support with software assurance.

“For Wyandot, this transition has been seamless,” said Terry Swanson, senior vice president at OneNeck. “We’ve been able to move the organization from its former communications environment to the new environment. We have also integrated Wyandot’s multiple locations into a cohesive environment that our team is monitoring around the clock. This leaves the Wyandot team members with more time to focus on delivering services to their consumers while our team manages the organization’s IT infrastructure.”

OneNeck offers a full suite of hybrid IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck also owns and operates Tier 3 data centers in Arizona, Iowa, Minnesota, Oregon, Wisconsin, and soon in Denver.


This article was originally posted “Wyandot Selects OneNeck® IT Solutions” from Cloud Strategy Magazine.