Organizations want to move to a continuous integration/continuous deployment (CI/CD) model in software development and the cloud can help, but there are key obstacles standing in the way. For example, in many software companies, the IT operations (IT Ops) team has a lengthy procurement and provisioning cycle, and developers may have to wait anywhere from several days to a few weeks for IT Ops to handle each request for new tools or workspaces.
In addition, there is a lack of automation in IT Ops procurement and provisioning cycles. For example, developers may be using an outdated IT ticketing system to request infrastructure and software — each time a developer issues a ticket request, an IT Ops person must follow a certain workflow to fulfill that request, and must complete each step before sending the ticket on to the next IT Ops person in the chain.