Information technology and critical facilities department managers must constantly balance the key objectives of continuous availability and minimal cost in managing the critical assets of corporate data centers. Industry data consistently demonstrates the risk of downtime is equally present all days of the week, at all hours. Virtually all who manage truly critical facilities have implemented continuous shift facilities staff coverage to address this reality. Unfortunately, many have assigned an inadequate number of staff members to successfully minimize downtime risk.
A single individual on a shift is unable to safely and functionally perform most tasks and must wait for others to arrive when responding to many incidents. Reliance on staff members driving to the facility in time to help a single shift individual resolve a problem will ultimately fail to deliver the desired outcome.