Siemens has announced it is investing $14 million a year to establish a Digital Service Center in Austin, Texas for its Building Technologies Division that expands its capabilities to help customers collect and convert data into real-time knowledge for faster, smarter decision making.

The Siemens Americas Digital Service Center is devoted to delivering solutions to help customers navigate the transformation of the building technologies industry and drive additional value of buildings via operational and energy efficiencies. The 34,000 sq ft facility will operate as a digital hub, leveraging the talent of more than 130 full-time employees with expertise across a variety of specialties who have been brought together to provide an end-to-end approach for customers. Working as one digital team, their collaboration focuses on the delivery of innovative applications and analytics to provide outcome-based, digital services for the building space. The team will leverage data from thousands of connected devices — including automation, video monitoring, security, fire, comfort, and safety systems — and use sophisticated software programs to evaluate rules and uncover the hidden value in the vast amount of data. This will enable Siemens to create exceptions for system use, identify new insights that translate into actionable information for users, and generate impactful outcomes for customers via remote service activities.

“Digitalization is not a project — it is a process,” says Dave Hopping, president, Siemens’ North American-based Building Technologies Division. “By establishing a dedicated facility, we’re able to bring together experts in software development, IT, cyber security, remote and digital services, and business intelligence to leverage an end-to-end approach for our customers — combining smart technology and smart people. This new facility will bring the services we provide our customers to an even higher level in this evolving industry.”