Have you ever been frustrated by your critical facilities staff’s inability to complete their myriad tasks in a timely and thorough manner? Several critical facility managers I have worked with have voiced frustration with some or all of their team members’ performance. Nearly always, those who describe this challenge have not assigned individual team members specific accountability.

Commonly volunteered comments include: “I’ve told them several times they need to … and they just don’t complete it” or “They just don’t get it right.” A typical statement is: “I don’t understand why they don’t show the same initiative I would.”