Eaton has announced the U.S. launch of its PredictPulse™ service, a next-generation remote monitoring and management system that collects and analyzes data from connected power infrastructure devices to help reduce the risk of downtime. Based on extensive customer research and its eNotify monitoring service expertise, Eaton’s latest 24/7 remote monitoring solution allows information technology (IT) and data center managers to view real-time power diagnostics from a secure online dashboard and mobile application. At the same time, Eaton remotely diagnoses and expedites on-site emergency repairs using a smart dispatch process.

In today’s data-driven world, power disruptions can be costly, UPS and infrastructure equipment is complex, and fast resolutions to critical events are required. Eaton’s PredictPulse is designed to present real-time information via an online dashboard so operators can understand exactly what is happening with their power infrastructure and respond quickly to events. The PredictPulse service also connects customers with Eaton monitoring experts who can decipher complex, cryptic alarms and recommend appropriate action to resolve them. By combining more advanced sensor and alarm data to remotely diagnose events and expedite repair processes, Eaton’s PredictPulse service can give operators peace of mind and bring faster resolutions to critical power events.

Eaton’s PredictPulse service is powered by leading software company CA Technologies, leveraging its best-in-class Unified Infrastructure Management (UIM) software and alarm management expertise. The PredictPulse service uses industry standard security, reliable connectivity and the user’s email server for direct outgoing communications to mitigate risk and maximize performance. 

Enhancing existing power monitoring tools and resources, the PredictPulse service allows Eaton experts to monitor devices remotely so end users can focus on their own business and IT priorities. Users can view real-time device details, alarms, key performance metrics, service history and contact information from their online dashboard to remain up-to-speed on the status of their power infrastructure and any trends that develop. The service’s mobile app also shows alarm status, saving valuable time during a critical event where they may be away from their dashboard.

The PredictPulse service is easy to self-install using standard Eaton connectivity cards and can be customized to meet specific end user needs, including changing or deleting devices, adjusting coworker access and setting escalation preferences. Operators also receive monthly email reports that summarize the past 30 days of status, performance, alarms, upcoming maintenance and personalized energy savings summaries – similar to having an Eaton technician on standby to provide ongoing preventive maintenance inspections.