The data center company boasts “best in class” NPS for six straight years.
Data center company Peak 10, Inc. has announced that it has once again achieved a high Net Promoter Score (NPS) after surveying its customer base. This year, Peak 10 received a score of 67.4 — the highest ever in the company’s history of tracking this metric and a clear indicator of its strong focus on the customer experience.
NPS measures the loyalty that exists between a provider and a business on a 200 point scale that ranges from -100 to +100, with scores over 50 being considered “best in class.” A high NPS is often associated with strong and valued relationships that drive improvements such as higher customer retention rates and loyalty. According to an NPS benchmark study conducted by Temkin Group, the technology service industry’s average NPS is 31.81.