Global Capacity Names New Chief Service Operations Officer
Ray Whinery appointed to deliver best customer experience for Global Capacity customers.
Global Capacity has announced the addition of Ray Whinery to its executive leadership team as its new chief service operations officer, underscoring its commitment to deliver on the company’s brand promise of Connectivity Made Simple™. An industry veteran with operations and engineering experience in telecom, cable, wireless and data networking, Ray will play a pivotal role in the company's success. He is responsible for overseeing the daily operations of every aspect of service operations for the company, including service delivery, customer support, field operations, service management and core network support.
Over the past 30 years, Whinery has held executive positions at leading network and technology companies including Zayo, American Traffic Solutions, tw telecom, and US West. Previous positions include VP of Network and Technical Operations, SVP of Service Operations, and SVP of Engineering and Operations. He holds a BSEE degree from Arizona State University.
"We are delighted to welcome Ray to Global Capacity. He is widely regarded as an extraordinary operations leader in the industry, and he significantly strengthens our executive leadership team with his relentless focus on delivering an exceptional customer experience,” comments Jack Lodge, president of Global Capacity. “This is an exciting time for Global Capacity, and Ray’s track record of exceptional execution will be invaluable as we deliver continuous improvement in service delivery intervals, reduce repair timeframes, and streamline our customers' experience.”
“Global Capacity has a reputation of exceptional technological innovation and a commitment to service excellence, and I was delighted when Jack invited me to join the team,” said Whinery. “I am excited to be part of an organization that offers customers an innovative set of market-leading connectivity solutions and is constantly seeking to better the customer experience with new and enhanced technologies, while exceeding expectations of service.”