Nlyte Software Introduces Data Center Service Management Solution
Nlyte now enables seamless integration between ITSM systems and physical data center workflows with its new DCSM products.
Nlyte Software has introduced the first data center service management (DCSM) solution combining data center infrastructure management, robust workflow capabilities, and seamless integration into IT service management (ITSM) solutions. Nlyte now enables seamless integration between ITSM systems and physical data center workflows with new DCSM products: Nlyte for BMC ITSM, Nlyte for HP ITSM and Nlyte for ServiceNow ITSM. These products bridge the often-overlooked divide in IT organizations, enabling enterprises to maintain accurate, up-to-the minute information about their IT and data center assets, streamline their processes and improve the measurement of data center operations, thus improving service level agreements (SLAs).
“IT leaders want to continually drive down costs for delivering their SLAs, but they have been challenged to do so for processes involving the physical data center. For this reason, we’ve expanded Nlyte’s DCIM capabilities with these new offerings, effectively augmenting the ITSM suite with a new DCSM application,” said Rob Neave, CTO and co-founder at Nlyte. “DSCM not only bridges the divide between DCIM and ITSM, but it gives enterprises full control and visibility of data center processes, not just from the data center perspective, but even more importantly, from the purview of IT.”