The DCIM connector helps data centers leverage ITSM Investment and to enhance workflow capabilities.
Raritan has announced that its DCIM connector for ServiceNow is generally available. Raritan is a ServiceNow Integration Partner.
“Data centers use DCIM, a subset of IT service management (ITSM), to manage their physical infrastructures, including assets, environment, power and network connections,” says James Cerwinski, director of software at Raritan. “Although DCIM and ITSM may be used independently, there is real value in tying the management of the physical data center to the general IT management framework. By integrating the two, organizations can manage the workflow involved in changing servers and infrastructure elements more effectively, and gain more insight on IT services.”