Providing customers real-time transparency into data center infrastructure reinforces company’s commitment to customer service and satisfaction.
CyrusOne has announced that it launched a new device-agnostic customer service portal that puts at customers’ fingertips real-time access to the data center infrastructure details. Customers are provided a specific subdomain and granted user administration rights to sign in from the CyrusOne website or at https://gocyrusone.com.
The CyrusOne online customer service portal boasts advanced support-ticket functionality, including original-request submissions and progress monitoring, which covers service level agreement (SLA) compliance. Customers can also manage physical-access requests through portal email notifications to security-office staff and review the complete list of people granted access. All support and access changes are captured in a system log for review and future reference.