Bell Techlogix was one of only 14 companies profiled in 451 Research's recently released CloudScape IT Services report.
451 Research is a leading global analyst and data company focused on the business of enterprise IT innovation. The company's CloudScape IT Services report informs its clients' strategic and tactical decision-making efforts, providing detailed insight, advice and analysis targeting cloud practitioners. The most recent report offers analysis regarding the requirements for supporting IT as a Service, an operational model where IT departments act and operate as distinct business entities.
In the report, 451 Research reviews Bell Techlogix and its BEAM-as-a-Service (BaaS) offering, its IT Service Management platform made available to clients and partners in a SaaS model and service catalogue with a number of functional modules. The components of BaaS can be selected in a subscription offering and include everything from Business Intelligence, ITIL-based IT Service Management to Remote Desktop Control, Enterprise Mobility Management and Cloud Management Services.
The report made a positive assessment of Bell Techlogix and BaaS — which automates and orchestrates IT intelligence from the operational data and key performance indicator benchmarks and generates analytics around continual service improvement trends, opportunities and problem root causes — citing BaaS' ability to offer a "living repository of best practices." The report also highlights the ways in which Bell Techlogix can "offer more cost-effective management services" to its clients and "build a multi-skilled workforce" as a result of BaaS.
"We were extremely pleased to have Bell Techlogix' participation in our study. As one of the few pure play Managed Services Providers with an ITaaS ITSM automation offering available in both a SaaS and/or traditional delivery model, we found their approach and strategy around BEAM as a Service to be quite compelling for their targeted market," said Dr. Katy Ring, Research Director, 451 Group.
"As a leading IT Managed Services Provider, we took an innovative and pragmatic approach to our BEAM as a Service offering; leveraging our operational expertise, proven production systems, application integration capabilities, business intelligence warehouse and exceptional commercial acumen to bring clients a full service ITSM solution like no other in the marketplace," said Anthony D'Ambrosi, president, Bell Techlogix.