INOC has announced that its senior director of business services, Art Meierdirk, has been selected to speak at the AFCOM Data Center World – Global Conference, taking place April 28 through May 2, 2014 at the Mirage Resort in Las Vegas, NV.
Meierdirk will present the educational session, ‘Maintaining 24×7 Availability of Your Infrastructure Without Breaking the Bank’, on Tuesday, April 29, 2014 from 11:00 AM to 12:00 PM in the Montego ABC room. In his session, Meierdirk will review the essential functions of NOCs and explore how to utilize internal and external IT resources cost-effectively, resulting in significant cost savings from improved staff efficiency, decreased resolution time and enhanced enduser experience.
“Technical advances and more sophisticated endusers are placing added pressure on IT departments to facilitate faster time to resolution, higher service availability and increased end-user satisfaction while controlling costs,” remarks Meierdirk. “The aim of this session is to provide attendees with key considerations and strategies for ensuring effective, 24×7 NOC IT infrastructure support, while controlling costs and repurposing high-value IT employees to focus on mission-critical initiatives.”
INOC combines state-of-the-art software technology, highly resilient and redundant NOC infrastructure, proven processes and expert IT staff to improve uptime, availability and performance of customer networks, applications and servers. INOC’s 24×7 NOC Services offer real-time monitoring of critical infrastructure components as well as rapid incident response and resolution; extensive reporting capabilities, providing 24×7 visibility into infrastructure support activity; and operations run book development, detailing comprehensive and client-specific operational support processes for Incident Management, Problem Management and Change Management.
The AFCOM Data Center World – Global Conference is the premier international conference for data center and facilities management professionals. Designed for immediate impact, attendees can select from over 65 educational, end-user driven and neutral sessions spanning engaging industry topics such as: Data Management; Facilities Management; General Session; Platforum; and Product Information.