Center Partners Selects FrontRange’s HEAT Hybrid ITSM Platform
Award-winning call center deploys FrontRange’s cloud-based service management solution to provide closed loop reporting.
FrontRange, the Hybrid IT software company, has announced the cloud-based version of its HEAT Service Management solution has been selected by Center Partners to replace their on-premise predecessor. A key reason for replacing their legacy application was the lack of any reporting metrics or robust service management capabilities beyond simple incident ticketing. In contrast, FrontRange’s HEAT Service Management provides Center Partners with a fully multi-tenant, easy-to-use SaaS application that serves as a consolidated and centralized service management platform across their organization.
“After seeing other ITSM solutions in action, we were impressed with HEAT’s ease of use for the everyday user, both inside and outside our organization,” said Scott Prater, Vice President of IT at Center Partners. “We were also influenced by the availability of templates to streamline our business processes. Additionally, we like to manage our applications in-house, so it was instrumental to have the ability to configure HEAT to fit our needs how and when we need it.”