iCore Networks has opened a new office facility in Philadelphia, growing to 25 employees in that market. This latest expansion follows recent facility openings in other major national markets, including Atlanta and San Francisco as the company moves to serve its nationwide customer base. In the last twelve months, iCore has created over 100 new jobs throughout the country. In 2014, iCore also plans to expand its presence into Boston and New York.
iCore’s decision to build a presence in Philadelphia is largely driven by the area’s burgeoning business climate and wealth of opportunities. This move also represents iCore’s ongoing commitment to integrating with and directly serving the communities where it operates, an approach it has maintained since its founding in the Washington, DC area. This expansion will bring positive impacts to the local job market, as well as the robust power and expertise of iCore’s services for maximum business value and utility to spur the area’s business economy forward.
As enterprises continue to shift their technological infrastructures and operations to cloud-based services, iCore’s award-winning offerings have been in increasing demand, driving its growth and continued expansion. Cloud-based services deliver a host of benefits to organizations, including secure access on-the-go from anywhere in the globe, increased productivity and collaboration across teams and remote workforces, and cost-savings. iCore’s robust combination of 'all in one' world-class virtualization and ongoing maintenance services deliver value and utility to its 100,000-strong customer base, in a host of outsourced services in an applications on demand environment that provides state of the art voice, data, video and workforce collaboration tools on a global scale.
The new Philadelphia office marks the company’s first expansion of 2014, and follows the dynamic growth iCore achieved in 2013. In addition, iCore continues to build recognition as an industry leader, having been recently featured in a report on Market Trends: Key Trends in UCaaS Delivery, by leading analyst firm, Gartner, where it was named the “Top Company to Watch in UCaaS for iCore’s solution that combines voice, contact center, and multiple Microsoft applications for mid-sized accounts.” This acknowledgement by Gartner is based on 4 key criteria: APIs to IT applications, integration with Microsoft Lync, self-service portals, and strong mobile clients.
Additionally, iCore was recently also ranked third among six market leaders by the Synergy Research Group in their report, titled UCaaS Revenue Growth Q2 2013 – Leading Operators. To-date, iCore has invested over $100 million in its state-of-the-art cloud application system network to drive the development and delivery of its innovative suite of cloud-based services.
“We are excited to announce our Philadelphia office as the next step in our ongoing growth plans,” stated Stephen G. Canton, iCore’s chairman and CEO,. “This new presence, along with our recent growth, is a part of our continued goal to expand our cloud-based services to meet the evolving needs of enterprises on a global scale. We are thrilled to build on our successes in 2013 as this year goes on to grow our service offerings, as well as enhance the value and utility our customers receive from them, and are thrilled at the opportunity to be a part of the business growth and dynamic evolution across the Philadelphia area, and support our customers there in their own backyard.”
iCore’s other key milestones reached in 2013 include:
- Growth of its cloud-based service offerings through acquisition of a leading cloud provider and growth through iCore’s client base, resulting in a 1400% increase in Cloud Applications, Desktop as a Service, Microsoft Collaboration and Infrastructure as a Service Solutions.
- Enhanced international service coverage in customer networks and installations, including connections to office locations across the 50 states and 21 countries, including Canada, as well as in select international locations, such as the UK, France, Afghanistan, Australia, Belgium, Ecuador, and India among others.
“iCore has been able to attract top talent and resources to support our growth around the Philadelphia market.,” stated Michael Bertamini, iCore’s senior vice president of sales,. “This latest office opening demonstrates our commitment to growth. iCore’s cloud-based services represents a strategic opportunity for businesses to more efficiently spend the dollars already allocated for antiquated infrastructure and services.”
“We’re here to fully service our clients, right from the beginning, from the installation process all the way through to the day-to-day. Our account management team builds value in thinking forward and anticipating our clients’ needs to be better serve them as they succeed and grow, along with our 24/7/365 customer support team,” explained, President of Client Services, Roger Woodward. “We’ve developed a solid client relationship management model here in the Mid-Atlantic, which will be utilized as we begin to serve our new Philadelphia- based clients.”
iCore’s new Philadelphia office is located in the Centre Square Building at 1500 Market Street, 12th Floor/East Tower, Philadelphia, PA 19102.