Dizzion has announced it is providing TELUS International, a global customer care outsourcing organization, with its Cloud Delivered Desktops. Dizzion's Cloud Delivered Desktops will support a significant portion of TELUS International's contact center agents by giving them access to virtual, highly secure desktops throughout its global call center operations.
TELUS International employees act as customer service agents for some of the most respected global brands in the high tech, financial services, telecommunications, utilities, and consumer goods industries. With Dizzon's Cloud Delivered Desktops, TELUS international can enhance both agent productivity and client security through the ability to easily access applications and increase processing power and file storage in the cloud.
"Dizzion is already adding tremendous productivity gains to our business. By enabling our agents to log in to their cloud-based accounts with all data secured in a centralized data center, we reduce long boot-up and log-in times as well as address any client security concerns with storing data on physical desktops," said Michael Ringman, vice-president of IT at TELUS International. "Since using Dizzion's cloud-enabled desktops, we've already calculated five minutes of net new productivity time per agent. In the extremely metrics-driven contact center industry, this represents huge gains for our clients. We look forward to expanding our strategic partnership with Dizzion, including more ways to leverage the cloud for the benefit of our employees and clients."
"We are pleased to be working with TELUS International, assisting them in delivering a unified and secure desktop solution," said Steve Prather, Dizzion chief executive officer. "It's a win for both TELUS International agents and clients. Not only does The Cloud Delivered Desktop from Dizzion enhance their agents' capabilities to provide responsive and efficient customer care, it also enables TELUS International clients to locate their customer service programs in any location without having to buy or upgrade legacy equipment and applications."
TELUS International began implementing the Dizzion solution in late 2013, and is focusing on global deployment during early 2014.