
The key feature of this new solution is that the Mosaic Service Manager serves as the single point-of-contact, accountable for infrastructure availability and coordination of all related service activities including scheduling execution, documentation, risk management, and ongoing follow-up.
With Mosaic Site Services, customers are assigned a Mosaic Service Manager who personally manages the preventive, corrective, diagnostic, and engineering change services for their contracted equipment. This data center infrastructure specialist is specifically trained to enhance the value of critical support services in order to deliver high availability; optimize space, power, and cooling capacity; and maximize efficiency.
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