When most people think about the design for a facility they tend to mean the engineering and design of the physical facility. But why stop there? The design phase should also include defining the facilities management (FM) organization, staffing, and training that will be required to properly operate and maintain (O&M) the facility over its long-term life.
So how do you design the O&M organization? As with the infrastructure, you start with the requirements agreed to during the programming phase. An example of some high level decisions could be: