Written by Dan Skwire, a veteran in mission-critical computer system problem resolution, “First Fault Software Problem Solving: A Guide for Engineers, Managers and Users” discusses solving problems on their first occurrence while emphasizing software supportability and serviceability.

Software professional engineers and managers; end-users, system administrators and their managers; and software engineering students should read this book to learn how to optimize use of pre-existing software problem solving features; how to choose the best products to improve first fault problem-solving; how to get the best results when problems occur on outsourced and cloud-placed work; and how to choose among first-fault tools, second-fault tools, and manual problem solving methods to best advantage for difficult problems.