The report was based on a new Ponemon Institute study, “Calculating the Cost of Data Center Outages,” which analyzed costs at 41 data centers across varying industry segments with a minimum size of 2,500 square feet, to identify the “bottom line” costs of data center downtime. The report based on this study provides a comprehensive analysis of the direct, indirect and opportunity costs from data center outages, including damage to mission-critical data, impact of downtime on organizational productivity, legal and regulatory repercussions, and lost confidence and trust among key stakeholders. It also examines how power, cooling, monitoring and service inadequacies can contribute to a facility’s risk.
The complete Ponemon Institute report is available online at www.liebert.com. Highlights of the report include:
- Average cost of data center downtime across industries was approximately $5,600 per minute.
- The average reported incident length was 90 minutes, resulting in average cost per incident of approximately $505,500.
- For a total data center outage, which had an average recovery time of 134 minutes, average costs were approximately $680,000.
- For a partial data center outage, which averaged 59 minutes in length, average costs were approximately $258,000.
“With the increase in reliance on IT systems to support business-critical applications, a single downtime event now has the potential to significantly impact the profitability – and in extreme cases, the viability – of an enterprise,” said Larry Ponemon, Ph.D., chairman and founder, the Ponemon Institute, a research center focused on privacy, data protection and information security policy. “An inadequate data center infrastructure will contribute to recurring downtime events and result in significant financial losses as well as permanent damage to a company’s reputation and customer goodwill.”
A 2010 Ponemon Institute study commissioned by Emerson Network Power surveyed more than 450 U.S.-based data center professionals and focused on the root causes and frequency of data center downtime. Regarding the frequency of outages, respondents experienced 2.5 complete data center outages during the past two years. Partial data center outages, or those limited to certain racks, occurred 6.8 times in the same timeframe. The estimated number of device-level outages, or those limited to individual servers, was the highest at 11.3.
Respondents of the 2010 survey most frequently cited uninterruptible power supply (UPS) battery failure (65 percent), exceeding UPS capacity (53 percent), accidental emergency power off (EPO)/human error (51 percent) and UPS equipment failure (49 percent) as the causes of unplanned data center outages.
“Our customers are on the front lines of data center management so they understand the importance of designing and managing their data center to reduce the risk of downtime,” said Peter Panfil, vice president and general manager, Emerson Network Power’s AC Power business in North America. “This report, along with the previous Ponemon study, gives their organizations the data to support more informed business decisions regarding the cost associated with eliminating vulnerabilities compared to the costs associated with not taking action.”